Welcome!

Back by popular demand, Calabrio Customer Connect is returning to Brisbane on 12th March! Bringing together Calabrio users, CX experts, contact centre directors, partners, and Calabrio specialists, this one-day event is crafted to help you make the most of your investment in Calabrio, explore industry trends, and gain insight into the future roadmap. Join us for this highly anticipated, free in-person event designed for Calabrio users like you.


Why You Can’t Miss This:

  • Hear what is coming up next in the Calabrio  roadmap and a sneak peek at significant future developments
  • Discuss challenges with Calabrio experts—bring your toughest questions!
  • Real-life success stories from users revolutionizing their contact centers
  • Product-specific learning tracks to help you get the most from your Calabrio solutions
  • Expanded opportunities for networking, knowledge-sharing, and a fun Happy Hour with your fellow Calabrio users.

Register Today!

Don’t miss this exclusive opportunity to connect with the Calabrio team and fellow users! Whether you're looking to improve productivity, increase employee engagement, or improve sales and service levels, this event is for you!
Space is limited—secure your place at the 2026 Customer Connect in Brisbane

Agenda

Time  Session

8:30

Arrival and registration​

9:00

Welcome

9:15

Contact Center Leadership at the Crossroads: AI, Data and Market Forces

10:00

One Vision, Smarter Together - Verint+Calabrio​

10:30

Break

10:45

Customer panel​

11:30

Experience Exchange​

12:00

Lunch

1:00

Workforce Intelligence​

1:45

Conversation Intelligence​

2:15

Expert roundtables​

3:00

Break

3:15

Breakout sessions​

4:15

Calabrio Awards and Closing thoughts

4:45

Networking and drinks​

Location