Welcome!
Back by popular demand, Calabrio Customer Connect is returning to Copenhagen on 13th March! After the incredible success of last year’s events, we’re thrilled to make this year’s gathering even more impactful. Join us for this highly anticipated, free in-person event designed for Calabrio users like you.
Why You Can’t Miss This:
- Hear what is coming up next in the Calabrio roadmap and a sneak peek at significant future developments
- Discuss challenges with Calabrio experts—bring your toughest questions!
- Real-life success stories from users revolutionizing their contact centers
- Product-specific learning tracks to help you get the most from your Calabrio solutions
- Expanded opportunities for networking, knowledge-sharing, and a fun Happy Hour with your fellow Calabrio users.
Register Today!
Don’t miss this exclusive opportunity to connect with the Calabrio team and fellow users! Whether you're looking to improve productivity, increase employee engagement, or improve sales and service levels, this event is for you!
Space is limited—secure your place at the 2025 Customer Connect in Copenhagen
Agenda
Time |
Session |
|---|---|
9:00 |
Arrival and registration |
9:30 |
Welcome |
9:45 |
Innovation in Motion: Our Commitment to staying Customer-Driven and Future-Focused |
10:15 |
Break |
10:30 |
Customer panel with:
|
11:15 |
Experience Exchange - network and share best practice with other Calabrio users |
12:30 |
Lunch |
1:30 |
Breakout Session 1: WFM product roadmap, Getting value from Conversation Intelligence, Contact centre leadership KPIs |
2:15 |
Breakout 2: WFM Ask the expert roundtables, Demonstrations of Calabrio One Suite, Balancing cost & quality |
3:00 |
Break |
3:15 |
Breakout 3: New features workshop, Insights workshop, Back-office and branch management workshop |
4:00 |
Calabrio Awards and Closing thoughts |
4:30 |
Networking and drinks |